Frequently Asked Questions

  • No, all purchases are final for drop ins, class packs, and memberships. If you late cancel or no show for your first class free, you lose access to that free pass.

  • Athletic clothing, grip socks, a water bottle, a hand towel, and your scan tag or the APEX 2.0 app scan tag.

  • Open your APEX 2.0 app, tap the icon in the top right corner of your home screen, scan the barcode at the front desk. Hang tight while we review your account and get to know your name.

  • You do not need to purchase another! Please upload your credit card information either in the app, over the phone, or in person. If that does not solve the error, you may have a duplicate profile; please call the studio.

  • Yes. Our full service locker rooms have showers including shampoo, conditioner, and body wash. We have brushes, hair dryers, Q-tips and more to accommodate your pre and post-work yoga and fitness routine. Bring your own towel or rent one at the front desk.

  • Please call or come in as soon as possible to the time you left your items at the studio to reclaim them. Our lost and found is located in the hallway next to the locker rooms. We cannot be responsible for lost items.

  • You can bring any friend new to APEX to the studio one time for free. Book your class, then select "Bring a Friend". Enter their information, book their class and voilà, they will be added to the class with you.

  • It looks like your friend is not new to APEX. You can purchase a drop in with your billing information, or encourage them to download the app, and sign up for their 1st class free.

  • Yoga Pod has its own app, Yoga Pod 2.0, where the schedule is listed.

    Download Apple App | Download Android App

  • No, all purchases are final for drop ins, class packs, and memberships. If you late cancel or no show for your first class free, you lose access to that free pass.

  • That's a great question! It is up to and what you want to gain from your practice. Check out a full description of our classes here.

  • No. It is highly encouraged, especially if you have never taken machine-based fitness before. If you cannot fit a Foundations into your schedule, we recommend a FLEX: Full Body or an APEX 1 to start.

  • You can, but it is not advised. If this is the case, you must watch the new student video, and be prepared to watch other students in class as this offering is meant to challenge advanced practitioners with minimal physical cues.

  • A call to your OBGYN is the first step. Once you are cleared by your doctor, you are welcome to practice based on your health and birth plan.

  • No, all purchases are final for drop ins, class packs, and memberships. If you late cancel or no show for your first class free, you lose access to that free pass.

  • Billing information is required on file at both studio locations to book any class due to our late cancel and no show penalties.

  • At class start time, if not all pre-registered students are present, waitlisted students may enter in order of the waitlist roster. The teacher will walk back with the waitlisted students to start the class at start time. If you are running late, please call the studio to save your spot. 5 minutes past class start time, no one will be permitted to enter the class, even if you have called ahead.

    Students may not enter a class more than 5 minutes after the start time, even if you call ahead. Pre-registered students may enter class up to 5 minutes late if machine space is still available. Pre-registered students are not guaranteed a spot in class if they arrive after the start time. Please call us if you are running late so we can help reserve your spot up to 5 minutes. Pre-registered students that arrive more than 5 minutes after start time will be removed from the class without any penalty fees.

  • If you are pre-registered for class, and you do not cancel at least 8 hours prior to class start time, you will be charged a $15 late cancel fee. There is a one time forgiveness on late cancelation policies.

    If you are late to a class that has a waitlist, and students on the waitlist are present at the start of class, your spot is forfeited unless you call the studio prior to start time so we can reserve your space. You must still arrive within 5 minutes of class start time to have your machine space saved.

    Penalty fees apply to free classes.

  • If you are pre-registered for a class, and you do not come to class, you will be charged a $30 no show fee. There is a one time forgiveness on late cancelation policies.

    Penalty fees apply to free classes.

  • Cultivate discipline is echoed in showing up for classes you have registered for or waitlisted and been added to.

    Create community is represented by our desire to open as many spaces for students to practice as possible.

    Do the right thing is our commitment to you. If you have a special, emergent need to not attend class after being added from a waitlist or having pre-registered and not being able to attend, please text us or call at (352) 554-4585 to connect. We know sometimes emergencies arise, and communication is key for us. Please reach out when we can assist in supporting a challenging day in your life.

  • Ensure you have our APEX 2.0 app and your MBO profile set up to receive all text and email notifications. Waitlisted students should plan to attend. Check your app or text the studio if you have questions about your registration status.

    Outside the 8 hour window, you will be added to the roster in order of your number on the waitlist and sent a confirmation email. MBO will not send a text to notify you. You will still have the option to early cancel outside the 8 hour window, so set a reminder to check if you have been added to the class. When added to class from the waitlist, late cancel and no show policies apply. This includes if you register for multiple waitlists and get into multiple classes, regardless of whether you are added inside or outside of the 8 hour window; even if this happens overnight.

    Inside 8 hours, open mat spots are 1st come 1st serve. If you are on the waitlist inside the 8 hour window you will receive a text notification from the APEX 2.0 app that a spot in class is available. You must open your app and secure your spot as they are 1st come 1st serve. If your app says “Pending,” the open machine has already been claimed by another student.

  • Fill out an upgrade request at www.apexgainesville.com/upgrade, and then give us a call at (352) 554-4585. We will get you set up for a membership with more monthly access.

  • No. Our memberships renew monthly, use them or lose them.

  • All membership cancelations require 30 days notice. For example, if you get billed the 8th of the month and today is the 15th, your final payment will go through on the 8th of the next month, with no future payments remaining after that. Monthly & annual contracts require 30 days notice to cancel. There are no early cancellations nor refunds for annual contracts, even in the case of relocation. All cancellation requests must be submitted online here.

  • Members can freeze their membership up to 4 complimentary months per year. If you would like to freeze your account, your membership dues continue while you are frozen. Upon reactivation, your membership dues will be $0 for the duration of your freeze. All freeze requests must be submitted online here.